CERTIFICATION CARDS–Now electronic
Participants successfully completing all components of each course will receive an American Heart Association electronic course completion card valid for two years. E-Cards will be issued within 2 weeks of course completion.
Please be advised that American Heart Association has discontinued issuing the standard paper certification cards. Instead, they have transitioned to the environmentally friendly use of e-cards, which will be e-mailed to each student within two weeks of successful course completion.
Due to this transition, it is imperative that you supply an active and correct e-mail address to us when registering for our courses. The e-mail address you use to register online for the course will be the e-mail address your e-card will be sent to. Upon the successful completion of an AHA course through H.E.R., you will be emailed a PDF from HER_CPR@yahoo.com outlining all of the pertinent information regarding the process to claim your e-card. Or, you may view instructions for claiming your e-card here: https://ahainstructornetwork.americanheart.org/idc/groups/ahaecc-public/@wcm/@ecc/documents/downloadable/ucm_505342.pdf
Within 1-14 days, be on the lookout for an e-mail from firstname.lastname@example.org. You will be asked to complete an optional survey regarding the course you’ve completed before claiming your e-card. For your convenience and for that of your employer’s, e-cards can be printed, sent through the portal to employers, or viewed with a QR code. If you have any additional questions, please feel free to contact the American Heart Association.
Registration deadlines are two days prior to each program.
Please arrive 10 minutes before the scheduled start time. Participants arriving late will be asked to reschedule and incur a $10 fee, since we make every attempt to start courses on time and finish on time. If you are unsure as to which class to register for, please feel free to contact us and we’ll be happy to help you chose the course that is appropriate for you and your job/school requirements.
Participant cancellations made 48 hours in advance of the course will be entitled to receive a 100% refund. Or, we will be happy to reschedule you to the next available course date, up to 3 months ahead. Participant cancellations made less than 48 hours in advance of the course will be entitled to an 80% refund. Failure to show or cancel, either by phone or email, relinquishes your rights to a refund. H.E.R. reserves the right to cancel any course that is under-subscribed, or to cancel or reschedule a course due to inclement weather. Should H.E.R. cancel a course, and you’re unable to attend on the rescheduled date, participants will be refunded 100% of their course tuition paid.
Your seat in this class is guaranteed by your payment. Payment can be made online or a check can be sent by mail. Cash is also accepted in our office during normal business hours.
If you lose your certification card, a duplicate card can be issued. Please call 508-697-5800 or email: email@example.com with the date of the original class, the type of class, and the location of the class. Once these records are documented and verified, a duplicate card will be issued. The replacement fee for any card issued is $20.00.
If your check is returned to us for insufficient funds, you will incur an additional fee of $25.00 before your certificate will be issued. If your check is returned and we issued your certificate in good faith, you will need to send an additional fee along with the original amount immediately. If we are not compensated within 2 weeks then we reserve the right to notify the American Heart Association that the certificate was obtained fraudulently. We also reserve the right to notify your employer or school.